RETURNS

Unfortunately, as Made to Order and Personalised Products are lovingly created just for you and are bespoke, we are unable to accept returns.

Made to Order and Personalised Products are exempt from the standard returns policy unless the product is faulty or the personalisation does not match your original request. Please check and double check your personalisation request to avoid any errors.

All Items must be checked upon receipt of delivery. If there are any breakages, defects, or discrepancies you must notify us within 48 hours. We are unable to replace or refund any items if we are not notified within this time.

If for whatever reason you are not happy with your order or item(s) please email Hello@ReynLondon.co.uk. This must be within 5 days of receiving your order.